Product Support: Overview

At PointCare, we recognise the importance of timely and effective customer support.

You can send an email to or telephone us.
Our customer support telephone number is +1 800 346 6906.

Normal business hours at our US office are weekdays 08:00 – 16:00 EST.
This time zone is GMT-5.

Normal business hours at our African office are weekdays 08:00 – 17:00 CAT.
The time zone is GMT+2.

During normal business hours, we will normally respond to you within the hour,
and at a maximum, within one business day.

Outside normal business hours, and on public holidays, we will respond to you
on the next business day.

Frequently Asked Questions:

Here’s where you can find quick answers to your questions.